A:Please register at our website first. Then go ahead to shop! When you check out, please follow the four steps to fill in blanks and choose the right shipping and payment method.If any question, please contact firstname.lastname@example.org for help
A:Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Click Contact Us or email to email@example.com for help
A:You can find all orders in order history of your 52Pi account. At the same time, you will receive order confirmation after placing orders successfully. If still failed, please check if money has been deducted from your paypal account or credit card. If yes, please send paypal receipt or transaction ID to firstname.lastname@example.org. Otherwise, you are free to place a new order on our webstore.
A:There is no problem if your order have not been shipped. You can place a new order. At the same time, don't forget to add comment that combine with your last order. It would be very appreciated that if you can send an email to email@example.com to notify.
A:It’s no question before shipment. Please send right shipping information with your order ID to firstname.lastname@example.org soon. After shipment, we suggest that you can contact local logistics company to change shipping address first. If it can’t work, kindly contact email@example.com to process.
A:Please check your order status first in order history of your account. Before shipment, you can contact firstname.lastname@example.org directly to change products.
A:We can accept PO orders if you're not convenient to make an online order and please contact email@example.com to proceed.
A:Yes, please contact firstname.lastname@example.org to proceed. Or you can cancel your order in My Account - Order History, and place a new order and choose PayPal as payment method directly.
A:It usually takes 2-5 working days to receive the payment. We will make shipment as soon as we receive your payment. It would be highly appreciated if you can send bank slip to email@example.com, so that we can check and arrange ship faster.
A:Please turn to "My Account" page, you will see your order status in “Order History”. Also, we will send emails to you about order status update.
A:Before the order is not shipped, we are willing to accept any cancel request from you. Due to the special nature of international logistics, if the order has been shipped, we cannot recover the package, so we cannot accept the return request of the shipped order; Please send email firstname.lastname@example.org to tell us cancelling your order with your order no. before the order is not shipped.
A:"Processing-Back ordered" means there are some items in your order are out of stock currently. When you receive this email, you can choose to let us send the ready parts first if you need urgently and leave the out-of-stock items with your following orders. Or you can contact us to check lead time and decide if you need to wait full order or find other replacements. If you don’t reply our email, we will ship until your ordered items are all in stock.
A:Yes, we ship internationally. Make sure to enter your entire international address in English characters. Don't forget the Postal Code!
We only see the same tracking information as you. International orders take much longer for shipping and processing. If the tracking information hasn't updated recently, it is more than likely still making its way there. Once it arrives at that next destination, the package will be scanned and the tracking information will update. If it has been over 8 weeks since it has been updated, let us know and we can try shipping your order again at no additional cost to you. Standard Shipping is provided at a lower cost for orders that qualify, however tracking information for these shipments will be very limited. In most cases the tracking status will only update upon arrival in the destination country or upon delivery. https://www.17track.net/en DHL Express Shipping is provided at a higher cost, but it is faster and provides much more detailed tracking information. https://www.dhl.com/cn-en/home/tracking/tracking-express.html
A:There is no problem if your order have not been shipped. Please contact us as soon as possible so that we could add the items in your order. But you need to pay the price difference in advance.
A:You can return or exchange your purchase for up to 30 days since the purchase date. But we're not responsible for the shipping fee of both ways. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.
A:Kindly check your package carefully first. Then send some photos including all products you received and packing list in the box to email@example.com for assistance.
A:First you can contact our tech-support via firstname.lastname@example.org. If the problem is caused by product itself, we would definitely make replacement or refund it. Any report of problems with an order shipped more than 120 days cannot be serviced. All faulty products can be replaced within 90 days (including working days and holidays). Note: For any after-sales issues, please kindly provide your order ID.
A:Please check if the address you left for original order is correct and take a look at your house and surroundings. If still failed, you can contact local logistics company to confirm. Finally please kindly feedback this question to email@example.com for help when your package can’t be found.